FAQ

Tips & FAQ

How do I know if the CDMA time sync option on the SiteSync IQ system controller will work in my facility?

Answer: If you receive the time on a cell phone in the high and central location planned for the installation of the system controller, you will have suitable reception. You don't have to be able to make a phone call from that location, just receive the correct CDMA time signal.

What is the difference between a surface and flush mounted clock?

Answer: A surface clock mounts on the surface of the wall and the entire clock case touches the wall. A flush mount clock usually mounts to a hanger on a backbox and the clock movement actually fits inside wall.

I need a wire guard a little bit deeper than what you have in stock. Do you have a spacer?

Answer: Yes, we have spacers in 1/2" and 1" lengths.

Here are some frequently asked questions related to the upcoming DST change, March 12..

How do I test my SiteSync IQ wireless clock system before the daylight saving time change?

Answer: It’s very important to test your clock system before the DST change each spring and fall so you can be confident that everything changes over smoothly.
 
First, power cycle the system controller by shutting off the power and then turn the power back on. You can also power cycle a clock by removing the battery-pack plug on a battery-operated clock. Note: To power cycle an AC-powered clock, unplug the Molex plug and plug it back in.
 
Next, check the voltage of your batteries with a volt meter. A reading of 1.5v or higher is a good battery strength.
 
If the system controller is set to the correct time zone and DST setting, and the clock adjusts to the correct time, then you have completed testing your wireless clock system. Congratulations!
 
If the clock didn’t correct, check all cables, antennas and plugs on the system controller and confirm the connections are tight. If your system controller uses an Ethernet time sync, confirm that your network settings haven’t changed. If the network settings have changed or your clock still didn’t correct, please consult your IT department and then call American Time tech support at 1-800-328-8996.

Do all of your wired or wireless clocks and systems update for daylight saving time (DST) changes?

Answer: Yes. All of our wired and wireless clocks and systems update for daylight saving time changes twice per year. Whether you’re in the U.S. or another country, we configure our clocks to update accurately and automatically. That means you don’t have to come in on the weekends or spend extra time on Monday adjusting them.

Will American Time clocks change for DST in other countries?

Answer: Yes! Our Wi-Fi clocks support international DST changes. So no matter where you are in the world, no matter when your DST begins or ends, and no matter whether the time changes 60, 30 or even 45 minutes, our clocks will automatically change to the right time at the right time!

How often will I have to change the clocks’ batteries to make sure it updates for DST correctly?

Answer: Our clocks come with a five-year battery life. So not only can you rest easy this year, but for several years to come!

It’s great that your clocks update automatically for DST, but can I extend that benefit to other areas of my operations?

Answer: Yes! For example, our SiteSync IQ wireless system can control the on/off times of other building systems like HVAC, bells, lighting, security and more. Instead of adjusting all of these systems or dealing with bells and lights that are off an hour, you can let our clocks handle it and turn your focus to other problems. 

How can I be sure my wired clocks will change for DST?

Answer: If you have PoE clocks or AllSync Plus wired clocks, we recommend a power cycle:

1. Remove the source of power to one clock by disconnecting the electrical source until the clock stops completely.

2. Reconnect power and verify that the clock goes to the correct time. Depending on the type of clock you have, this test may take up to 24 hours.

If everything worked well for you on that test, congratulations! Your DST should be a piece of cake.

3. If not, the next step is to check the network settings or the master clock. 

  • PoE clocks: Check your network time servers and the cables running from your network to the clock.
  • AllSync Plus: Check the power at the master clock.

If you have any problems or questions, don’t hesitate to call our tech support team at 1-800-328-8996.