Support

We are the Clock Experts

You can count on us for customer and product support and service of your existing clocks after the sale!

Watch our video series or search product documentation for specifications, manuals and troubleshooting tips for all our timekeeping solutions.

American Time also offers you FAQs, troubleshooting guides, software and firmware updates and information on clock repairs, shipping and handling, account terms, and, of course, a full customer service. 

If you prefer to talk with a Clock Expert, we're just a phone call away at 800-328-8996.

Support

Product Documentation

Get specifications, manuals, quick start guides and videos for all our timekeeping solutions. 

Software & Firmware Updates

Looking for updated Software and Firmware?  You'll find it here.

Product Troubleshooting Guides

Get instructions for solving common product issues.

Clock Repairs

Wondering whether to fix or nix that malfunctioning clock? Let the Clock Experts help you decide! 

Returns

We stand behind our products. If for any reason you are dissatisfied with your product, please follow our return guidelines to ensure prompt customer service. 

Account Terms

We are pleased to do business with you! Learn about our general terms and download the most commonly used forms.

Shipping & Handling

Read about our Shipping and Handling terms and payment options. 

Contact Customer Service

Ordering a product? Are you having trouble during checkout? Get the help you need to find the products you need.

FAQ

This is a list of our most frequently asked questions. For more information, contact 800-328-8996.