Get the details on payment options, shipping, return policies and customer service related inquiries.
Orders are shipped “best way,” unless otherwise specified by the customer. Shipping and handling charges are F.O.B. Dassel, MN 55325 and on open accounts are pre-paid by American Time and added to the invoice. All web orders ship complete.
We’re sorry, we cannot accept checks, money orders or credit cards from anyone outside the U.S.A. & Canada. Please contact Customer Service for wire instructions.
Need help with an order? Call 800-328-8996 or complete the form below.
We stand behind our high-quality, precise products, so please follow these guidelines if for any reason you are dissatisfied with your product.
In order to guarantee prompt service, you must call Customer Service at 800-328-8996 within 30 days of the invoice date for a Return Material Authorization (RMA) number. You must get the RMA number prior to returning your product to American Time.
The package containing your returned product must also contain your company name and address, as well as a contact name, telephone number and email address. If the package does not have the RMA number on the outside of the package, it will be returned unopened.
Send the package to American Time, 140 3rd St. So., PO Box 707, Dassel, MN, 55325
Please note: Items returned within the first 60 days must be in the original packaging and in saleable condition or a minimum 25% restocking fee will be applied. All items returned after 60 days from the original invoice date will be subject to a minimum 25% restocking fee. Drop ship orders may be subject to vendor restocking fees.
Personalized, custom color or built-to-order items are made especially for you and cannot be returned. To eliminate any issues, our experienced staff will help you with your custom product selection and ask you to approve it prior to purchase. For example, we will electronically send you a proof of your personalized logo dial style and request your approval before we begin manufacturing it.
If difficulty develops with a product that is under warranty, American Time will, at our discretion, repair or replace your purchase. Use the return guidelines stated above to return your product for warranty work. This warranty does not cover labor and transportation costs for removal and/or installation of the unit for repair. Any repair, adjustment or modification to the product, other than by American Time, voids the warranty.
Copyrighted materials will not be printed without permission from the copyright holder. The customer agrees to hold American Time harmless from any claims of copyright infringement. Customer logos may appear in future American Time promotions.