Wi-Fi Network Clocks

My Wi-Fi clock didn’t adjust.

• If the clock was working and suddenly doesn’t, a common culprit is a change to your Wi-Fi network (SSID or passphrase). Check with IT to make sure they didn’t change anything on the network.
• Ensure you’re still using a valid time server and that Port 123 is still open. Refer to the manual.

My Wi-Fi clock didn’t adjust for DST.

• Were there any changes made to the Network? (SSID or passphrase)
• Are you using a valid Time Server and is Port 123 still open?
• Go to one of your Wi-Fi clocks and press the singular button on the receiver, located between the movement and the battery pack. You will see an LED that is one of three colors, depending on the age of the clock.
• If the LED gives only a momentary green flash, you should simply remove power from the clock, and restart it; if it goes to the correct time, then all is well.
• If the clock is a newer model (2019 or later), it will report its status as either red, amber, or a longer green when the button is pressed.
  • Red indicates that the clock cannot contact the network, so something has happened to make that clock unable to connect.
  • Amber indicates that the clock has successfully connected but cannot pull an updated time from its time server.
  • If the LED is amber or red, our manual has information regarding how to work with your clock to correct the issue, and we have our expert technicians waiting to assist you with any issues as well, call 1-800-328-8996 and a live person will be happy to get you in touch with them. The Wi-Fi manual is available here.
  • Green indicates that all is well with the clock.

The clock hands are stuck at 12:00.

• Check that the pin has been removed from the movement.

The hands aren’t at 12:00. What do I do?

• Verify clock hands are moving at normal operating speed.
• Press the Home button on the movement.
• The clock will fast run to 12:00 and stop (If still available, place the gear locking pin that came with the clock into the center hole on the movement or use a small paper clip).
• The clock should begin fast run shortly after pressing. If not, press the Home Button again with a pointed object.
• If hands are off, remove and re-position. See “Positioning Hands.”
• If hands are on 12:00, hand position is okay.
• Remove the gear locking pin, if used, then press the Reset Button on the movement with a pointed object or power cycle the clock.

Positioning Hands: (“Setting/Verifying the 12:00 (Home) Position” must be done first)

• For plastic clocks, hold the case with your hands at the 03:00 and 09:00 position and squeeze until the lens pops out.
• For metal clocks, loosen the screws if bezel clips were used or use a pliers to bend out the ends of the V clips. Remove the backplate from the bezel.
• If the sweep hand (second hand) is off, pull the sweep straight off and re-align to the 12:00 position.
• If the minute hand is off…
  • Remove the sweep hand.
  • Then gently remove the minute hand off the shaft and reset to the 12:00 position.
  • Reset the sweep at the 12:00 position.
• If the hour hand is off, you may have a different problem. Call American Time at 888-328-8996 for assistance before trying the realign.
• Replace the lens on plastic clocks and replace the clock/backplate on metal clocks.
• Pull the gear locking pin, and then press the Reset Button on the movement with a pointed object or power cycle the clock.

Will the clocks work on a 5 GHz network?

• No, they work on 2.4GHz.

Does DHCP have to be on the network for the WI FI clocks to work for me?

• No, you can configure them with a Static IP by going into Limited Access Point.