Careers

We currently have 4 postings.

We pride ourselves on doing our best and greatly value the contributions of each employee. We want employees who live the same philosophy and are willing to prove it in their careers.

Please email Mari at humanresources@atsclock.com

Job ID: 9915111

IT Help Desk/Network Technician

Summary: We are looking for a candidate to fill our Help Desk/Network Technician role. This positions goal is to provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise Manager on the appropriate action. This position will also provide Network support for daily operational activities of the company. You must be a team player and maintain a positive and professional attitude. If you are interested in working with a company that knows it is people that make the difference, then join us at American Time.    

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Respond to all help desk issues
  • Perform all the functions required to prepare, repair and install computers and related equipment, including connections to the data communication network
  • Interact with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner
  • Ensure documentation of IT processes and procedures
  • Maintain log and/or list of required repairs maintenance and computer issues
  • Comply with and help to enforce standard IT policies and procedure
  • Monitor system backups, system maintenance, archiving, and disaster recovery and provide support when necessary.
  • Assist in the implementation of all telephone changes, including routing for seating assignments
  • Assist in the implementation of network security at the regional level as established by the IT Manager
  • Help maintain the ATS infrastructure and manages company assets responsibly
  • Inspect cable lines to ensure that they are intact and working optimally
  • Field questions from employees about software installation and hardware upgrades
  • Assist in the maintenance of computer stations and software
  • IT new hire orientation

Competencies/Skills Required:

  • Ability to communicate technical information to a non-technical audience
  • Above average interpersonal skills as well as an abundance of patience
  • Ability to maintain confidentiality both within and outside of the company
  • Ability to use electrical test equipment
  • Ability to perform testing and report results using various software packages
  • Ability and willingness to quickly transition from one task to another when required
  • Must be very detail-oriented, committed to accuracy, and have strong follow-through skills
  • Dedicated to ongoing education for changes in IT industry standards and trends
  • Must possess solid problem-solving skills
  • Ability to interoperate and follow all company policies and safety policies/procedures
  • Ability to demonstrate a high level of professionalism
  • Excellent oral and written communication/grammar skills
  • Ability to proactively communicate and build relationships

Education and Experience: Degrees are valued but not required. One year experience in technical support is required.  

Download Application

ABOUT OUR COMPANY: American Time is a global distributor and engineered solution provider focused on synchronized time and display/notification systems to education, healthcare and manufacturing industries. Founded in 1980 and headquartered in Dassel, MN, we offer a superb opportunity for professional growth, along with a competitive base salary, incentive plan, healthcare benefits, and 401k.

Submit resume to Human Resources, American Time at humanresources@atsclock.com or fax 320-275-1213.

American Time is an EOE/AA, Military Friendly Employer

American Time icon

Job ID: 9831524

Call Center Associate

Summary: We are seeking a candidate to fill our Call Center Associate position the ideal candidate possesses the ability for reaching net sales goals while providing quality and efficient customer service in all aspects of call center participation, by greeting and interviewing customers through telephone, voice mail, fax, in person or e-mail; following product and troubleshooting guides; researching answers; guiding client through corrective steps. Call Center employees will obtain and verify customer information; entering order and customer information; and confirm pricing. Hours are 8:30 am – 5:00 pm CST M-F.  If you are interested in working with a company that knows it’s people that make the difference, then join us at American Time.    

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answering phones and respond to customer requests; selling product and place customer orders in computer system
  • Meet or exceed net budgeted sales goals while providing quality customer service
  • Analyze and rectifies customer concerns providing technical support and troubleshooting assistance on products using established procedures
  • Analyze bid specs and offer appropriate products/quotes to meet customers’ needs with a profitable outcome
  • Record information in Customer Relationship Management module, securing correct contact, establish and enhance market targets
  • Recommend additional products or services upselling to meet customer needs
  • Responsible for growing profitable sales with current base and products
  • Responsible for sales through addition of new products and new customers  both inbound and outbound programs
  • Provide customers with product or service information to assist them in determining appropriate merchandise to purchase in their applications therefore controlling returns.
  • Provide best solutions for the customer
  • Responsible for returns process
  • Provide a high quality of customer service to existing and potential customers

Competencies/Skills Required:

  • Excellent phone etiquette
  • Maintain a courteous and professional manner when dealing with internal and external customers and vendors
  • Ability to communicate technical information to non-technical audiences
  • Willing to be part of a team with a positive team attitude
  • Ability to handle multiple projects and details simultaneously
  • Must be accurate and detail oriented
  • Well developed oral and written communication/grammar skills
  • Ability to readily isolate, evaluate, and solve problems with sound judgment
  • Maintain a positive “how may I help you” and professional attitude
  • Dedicated to ongoing education for changes in industry standards and trends
  • Ability to maintain confidentiality both within and outside of the company
  • Follow all company policies and safety policies/procedures

Education and Experience: High School Diploma or equivalent preferred and 18 months related work experience 

Download Application

ABOUT OUR COMPANY: American Time is a global distributor and engineered solution provider focused on synchronized time and display/notification systems to education, healthcare and manufacturing industries. Founded in 1980 and headquartered in Dassel, MN, we offer a superb opportunity for professional growth, along with a competitive base salary, incentive plan, healthcare benefits, and 401k.

Submit resume to Human Resources, American Time at humanresources@atsclock.com or fax 320-275-1213.

American Time is an EOE/AA, Military Friendly Employer

American Time icon

Job ID: 9415531

Territory Account Manager

Summary:  We are seeking a Territory Account Manager. Do you thrive in a team environment, sharing your ideas with others? We have a great opportunity for you to see your sales skills directly impact our success.

The Territory Account Manager is responsible for cumulative product sales within new and defined/target market segments. He/she will work together with all American Time Systems personnel to develop, implement and execute initiatives to meet and exceed defined goals.

Minimum 5 years experience in a sales/marketing/customer service environment including phone and keyboard skills or 3 years direct field sales experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Acquire new customers via contacts/cold calling, with a focus on end-users
  • Meet and exceed sales revenue goals determined by American Time
  • Complete product knowledge of the American Time Products
  • Deliver on master Strategic Plan initiative (annual)
  • Develop end-user new customers to insure continued satisfaction and foster future opportunities
  • Monitor, manage and execute against KPI’s in assigned market segment
  • Share customer feedback and success stories with Marketing/Communications
  • Develop bid opportunities in assigned markets/segments
  • Prepares and delivers sales materials
  • Keep informed on and report market changes and trends relating to products in the industry
  • Travel to Educational Facilities, Health Care Systems and Manufacturing Facilities conducting scheduled product presentations as strategic plan dictates.  Travel estimated at 25 % to 50 % of cumulative activities
  • Attend and participate in sales meetings, trade shows and other market driven opportunities
  • Manage costs associated with resources used for new customer development
  • Prepare and submit all required reports, expenses, projections and budgets in a timely manner

Competencies/Skills Required:

  • Ability and willingness to be part of team with a positive team attitude
  • Excellent phone skills
  • Excellent personal presentation skills
  • Ability to follow structured sales process
  • Ability to understand and to communicate technology advantages in products
  • Take initiative accomplishing multiple projects and details simultaneously
  • Ability to maintain confidentiality both within and outside of the company
  • Excellent verbal and written and communication/grammar skills
  • Ability to readily isolate, evaluate and solve problems with sound judgment
  • Good organizational/follow-through aptitude
  • Ability to identify all sales opportunities for American Time product line
  • Ability to coordinate travel schedule
  • Efficient computer skills – Excel, Word, Outlook, CRM, ERP systems
Download Application

ABOUT OUR COMPANY: American Time is a global distributor and engineered solution provider focused on synchronized time and display/notification systems to education, healthcare and manufacturing industries. Founded in 1980 and headquartered in Dassel, MN, we offer a superb opportunity for professional growth, along with a competitive base salary, incentive plan, healthcare benefits, and 401k.

Submit resume to Human Resources, American Time at humanresources@atsclock.com or fax 320-275-1213.

American Time is an EOE/AA, Military Friendly Employer

American Time icon

Job ID: 9775538

Product Support Technician

Summary: We are looking for a candidate to fill our Product Support Technician role. The Product Support Technicians goal is to exceed the expectations of our internal and external customers by providing solutions/recommendations with the customer in mind. As a product expert, they will continually strive for product improvement through process improvement, end-user feedback with internal teams to influence product development, maintaining product quality and providing improvement opportunities. You must be a team player and maintain a positive and professional attitude.  Hours are 6:00 am – 2:30 pm M-F.  If you are interested in working with a company that knows it is people that make the difference, then join us at American Time.                   

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Be a product expert on all American Time products
  • Be the primary technical resource for internal and external customers by providing high quality customer service
  • Repair products in an accurate and timely manner
  • Troubleshoot products with root cause analysis
  • Respond to customer inquiries and concerns verbally, in writing and in personal visits, providing technical guidance and expertise to resolve technical or service issues of immediate customer concern
  • Process Case and RMA records using Enterprise Resource Planning (ERP) system
  • Process Sales Orders using Enterprise Resource Planning (ERP) system
  • Continually seek solutions to improve customer satisfaction and product improvement
  • Create internal and external documentation to improve product satisfaction. This may include white papers, instructions, technical papers, FAQs, support documentation
  • Excellent phone etiquette
  • Maintain a courteous and professional manner when dealing with internal and external customers and vendors
  • Participate in clock school, tradeshow, customer, and contractor visits
  • Participate in system presentations, site surveys, and trouble shooting
  • Transfer technical knowledge to the Sales, Marketing, Call Center, Systems Bid team, and Outside Sales. This includes training and documentation 

Competencies/Skills Required:

  • Thorough understanding of all clock systems and products
  • Ability to communicate technical information to non-technical audiences
  • Knowledge of basic electronics
  • Knowledge of networking basics (Wi-Fi, LAN, SNTP, DHCP, etc.)
  • Experience in interacting with customers
  • Ability to handle multiple projects and details simultaneously
  • Ability to maintain confidentiality both within and outside of the company
  • Ability to readily isolate, evaluate, and solve problems with sound judgment
  • Well-developed oral and written communication/grammar skills

Education and Experience:

Degrees are valued but not required. One year customer service and one year experience in technical support is required. 

Download Application

ABOUT OUR COMPANY: American Time is a global distributor and engineered solution provider focused on synchronized time and display/notification systems to education, healthcare and manufacturing industries. Founded in 1980 and headquartered in Dassel, MN, we offer a superb opportunity for professional growth, along with a competitive base salary, incentive plan, healthcare benefits, and 401k.

Submit resume to Human Resources, American Time at humanresources@atsclock.com or fax 320-275-1213.

American Time is an EOE/AA, Military Friendly Employer

American Time icon 

Download Application